The map says “Arrived,” but the guest cannot find the entrance

## At a glance

• A pin can mark the middle of the building while the entrance is in a side alley.
• A different station exit may require crossing a main road or taking a detour.
• An address, landmark and exit number are more dependable than a property-name search.
• Signs may be switched off at night, so prepare nighttime photos too.
• Separate the taxi drop-off point from the final walking route.

Learn more

The map says you have arrived, but there is no entrance

Many hosts have sent an address only to hear “The map says I’ve arrived, but I can’t find the accommodation.” The map is not necessarily wrong. Alleys, apartment entrances and subway exits contain information that one pin cannot explain.

Where do guests get stuck?

Often the pin and actual entrance differ. A corner building’s pin may sit in the middle while the entrance faces the other road. A residential entrance in a side alley, separate from ground-floor shops, is harder to identify from the map alone.

The station exit matters too. A first-time visitor may assume any exit is fine, yet need to cross a large road or walk back through an underground shopping area. Property-name searches may fail because map services label the name differently. At night, a familiar shop sign may be dark and the route look entirely different.

What hosts can prepare

Explain the entrance, not just the pin

Describe which alley to enter from the main road and which door to use. Include the final movement, such as “At the building, walk 20 m along the lane on the right.”

Specify the subway exit

Include the nearby station, recommended exit and landmarks on the walk. Check an exit with a lift for guests carrying large bags.

Give a separate taxi drop-off point

If a car cannot reach the alley, say where it can stop. Separate the address shown to the driver from the walking directions after getting out.

Show daytime and nighttime photos

For frequent late arrivals, photograph the exterior and entrance at night. Update photos after construction or changes to signs.

Wording you can adapt

① Leave Mangwon Station through Exit 2, turn back and walk 200 m along the main road.
② At the GS25 convenience store, turn into the alley immediately on the left. (Store photo)
③ The entrance is the blue gate at the third building on the right. At night, the light above the gate is on. (Day and night gate photos)

In stayV Host

stayV Host lets you prepare location information alongside arrival cards. Show the neighborhood and nearby station publicly, while keeping the exact address and route to the entrance for booked guests. Add walking steps and photos to explain the final 100 meters.