Prepare useful guidance for an international guest who feels unwell

## At a glance

• Even mild symptoms can create simultaneous questions about care, pharmacies and language.
• For an emergency, tell guests to call 119 immediately rather than wait for a host.
• Include 1330 as a source of interpretation assistance.
• Ask guests to confirm nearby clinic and pharmacy hours.
• Diagnosing symptoms or recommending medication is outside the host’s role.

Learn more

When someone is unwell, the first step matters

Even a cold or indigestion can feel more worrying abroad. Choosing a clinic, finding an open pharmacy and describing symptoms all become questions at once. This is why a guest may ask which nearby hospital to use.

Where do guests get stuck?

Clinic and pharmacy hours differ, with fewer options at night or on weekends. Map listings are not guaranteed to be current. Foreign-language care, travel-insurance coverage and costs vary by person and institution, so the accommodation cannot determine them.

Medication questions need care too. Recommending a medicine or dose after hearing symptoms is not the role of an accommodation guide. Explain how to find a clinic or pharmacy and whom to contact urgently.

What hosts can prepare

Put 119 first in an emergency

Waiting for a host reply may be dangerous in an emergency. Clearly state “Call 119 immediately in an emergency.”

Explain interpretation help

The 1330 tourism interpretation hotline offers assistance including English, Japanese and Chinese. Explain it as an option when describing symptoms at a medical facility is difficult.

Give locations and a way to check

List nearby pharmacies and clinics, asking guests to confirm hours and language support before visiting. Nights and weekends may differ from weekdays.

Make the address easy to show

A copyable address helps describe the location to a facility or ambulance. Keep the exact address in booked-guest guidance.

Wording you can adapt

Emergency — call 119 immediately. Do not wait for the host.
Difficulty communicating at a medical facility — call 1330 for interpretation help.
Nearby pharmacy — by Mangwon Station Exit 2, a five-minute walk. Usually open until 9 p.m.; holidays may differ.
Accommodation address — (road-name address), tap to copy.

In stayV Host

Contact and FAQ can organize emergency numbers, host contact methods and ways to find nearby assistance. Guests can also check the map and property location in the same guide. Confirm whether a clinic or pharmacy is operating using that institution’s current information.