Find help and contact support

Hosts check questions together while looking at the picture guide · AI illustrations for explanation — Organizing blocked screens and tasks makes it easier to find the help you need. · AI-generated editorial illustration

Missing buttons or unexpected saved results can be frustrating. Identifying the screen and what you were trying to do makes it easier to find help. Let’s include useful details in a support question while leaving passwords out.

At a glance

Save unfinished editing before moving elsewhere.
Search the help centre for the screen or task.
If unresolved, use Contact at the top.
Briefly explain the screen, attempted action, result and time.
Leave out passwords, entry codes and guest contacts.

Learn more

1. Search for the task in Help

Open Help → Help centre and search for terms such as calendar connection, photo saving, publication or Guide Code. Naming the step where you became stuck is more useful than searching for “error” alone.

Save unfinished edits before moving pages so your work is not lost.

Help Center · Hosted Resources · Free Tools · Community Menu — If you open the help at the top, you can go to the help center, host resources, and community. View larger screen ↗

2. Check these when a button is missing

A missing button is not always an error. Check:

Is the feature available on your current Free or Plus plan?
Is the property published? Guest links and QR codes require publication.
Are you logged into the correct account?

If Airbnb or a map app differs from the article, note whether the issue is in stayV or that service’s changed interface.

3. Prepare your question

Open Contact at the top. Choose Visibility, including whether other hosts may see the question, then enter a title and details. Read it again before selecting Submit question.

For example:

Screen: Reservation schedule and access management → Calendar integration
Attempted action: Connected Airbnb and selected Sync now
Result: It says Success, but the October 12–14 reservation is missing
When: Around 3 p.m. on October 4
Already tried: Checked the property and calendar month, then synced once more

Adapt each line to your situation.

Inquiry form to enter disclosure scope, title, and inquiry details — Select the scope of disclosure and enter the title and inquiry content. Confirm what you have written and then select Register Inquiry. View larger screen ↗

4. Leave out passwords and personal details

Keep iCal URLs, Guide Codes, door codes, detailed addresses and guest contacts out of questions and screenshots. Check pasted error messages for embedded links or numbers too.

When asking the host AI assistant, ask about functions, such as where a button is, rather than pasting real passwords. Screen names and the sequence of actions are enough to help.

5. Learn from other hosts in the community

The host community shares operational experience. Free supports reading; posting is available on Plus and above.

Another property’s experience may differ from yours. Keep guest details and private conversations out of shared examples.

6. Check the result after receiving an answer

Follow the reply and confirm the issue is resolved. If guidance wording caused it, update the original, translation and guest view together.

You can revisit submitted questions in My questions.

Check your progress

You described the affected screen and steps.
You chose question visibility.
Text and attachments contain no passwords or personal information.

Availability and things to know

Help and support questions are available on Free. Community posting requires Plus or above.